Frequently Asked Questions

Fizza is a 24/7 pizza machine where you can get fresh artisan pizzas from a vending machine in just minutes.

Fizza's pizzas are made from quality ingredients in Finland and are kept cold in a vending machine. When you place your order, the pizza machine will bake the pizza just for you on the spot.

How to get a fresh and really good pizza quickly from a vending machine, anytime

Fizza's pizzas are made in two stages to ensure the best possible quality, freshness and localness.

First, the pizza bases are handmade in Fizza's central kitchen in Vantaa from high-quality ingredients, using the best Caputo 00 pizza flour.

The pizzas are then finished locally near the vending machine in the franchisee's kitchen, where they are carefully filled before being delivered to the pizza machine.

Finished pizzas are stored in the vending machine in a cold chain (+3°C). When you place your order, the pizza machine will bake the pizza just for you within minutes.

Fizza pizzas can be kept in the refrigerated compartment of the vending machine for up to 72 hours.

In addition, the vending machines are topped up and checked almost daily to ensure the freshness, quality and functionality of the pizza.

If the pizza is not sold within this period, it will be removed from sale. This is to ensure that you always get fresh pizza from Fizza.

Yes you can! You can also buy cold and fresh pizzas to go from the Fizza Pizza Machine. In this case, the pizza comes out of the machine in about 30 seconds. You can bake your pizza in the oven at home whenever you want.

You can easily pay for your pizza with a pizza machine:

• by debit or credit card
• Edenred lunch discount (in selected vending machines)
• With the Fizza app (iOS & Android)

Paying with the Fizza app is fast and completely contactless.

Fizza pizzas are made in Finland.

The pizza bases are made in Fizza's central kitchen in Vantaa, and then the pizzas are filled locally near the vending machine in the franchisee's kitchen. The local kitchens are located on average within a radius of X km from the vending machine.

This way, we combine consistent quality with local freshness before the pizzas are delivered to the pizza machine.

With the Fizza app you can:

• find the nearest Fizza Pizza machine
• check the automated pizza selection and availability in real time
• book a pizza in advance
• pay for your subscription with the app

When you book a pizza in the app, you'll receive an order code that you enter on the vending machine screen. The pizza will be ready as soon as you enter the order code.

The reserved pizza must be picked up within 6 hours of booking.

Yes you can! With the Fizza app, you can book a pizza in advance from the pizza machine of your choice. Remember to pick up your pizza from the machine within 6h. When you pick up your pizza, you just enter the order code you received from the app on the machine's screen.

Yes, vegan pizza options are also available at Fizza. The selection may vary depending on the location of the vending machine. You can check availability per vending machine and book a pizza on the Fizza app.

Yes, vegan pizza options are also available at Fizza. The selection may vary depending on the location of the vending machine. You can check availability per vending machine and book a pizza on the Fizza app.

For gluten-free pizza, we have paid special attention to minimising cross-contamination:

• gluten-free pizza base protected by foil
• the pizza box has a separate tray
• the pizza goes into the automatic oven without touching other pizzas
• toppings are added in the kitchen according to the self-monitoring plan

The choice may vary depending on the location of the dispenser. You can check availability per vending machine and book a pizza in the Fizza app.

You can use the promotional code when ordering:

• at the checkout stage of the payment process
• In the Fizza app when ordering

Please enter the promo code in the field provided before payment.

Please note that offers cannot be combined, only one discount is valid at a time.

Sometimes the technology doesn't quite work like a drifter, but don't worry, we'll help.

If you order a pizza from a vending machine and it doesn't come out, for example due to a technical fault, the sensors in the machine will detect the situation and the payment will usually be automatically refunded within a few working days.

If you do not see a refund, please contact us.

contact@fizza.fi

Let me know in the message:

• which vending machine you use
• what time did you order
• any receipt or payment details

This way we can find your order quickly and get it sorted!

You can contact Fizza's customer service by email:

contact@fizza.fi

We aim to respond within a couple of working days.

Although vending machines usually work reliably, sometimes human error or technical problems can occur. Don't worry, your message will be read by the right person, and we'll get it sorted out as quickly as possible.

Fizza pizza dough is handmade in Fizza's central kitchen in Finland from high-quality ingredients.

The dough is allowed to develop in peace during the long fermentation process, which improves its structure and flavour. The long fermentation makes the pizza base:

• easier to digest
• tastier
• crispy fried

The pizza bases are then delivered to local kitchens, where the pizzas are filled before being transferred to the Pizza Machines at Fizza.

The Pizza Machine from Fizza is designed to make fresh pizza from a vending machine quickly and safely.

The process works like this:

1. Choose your pizza from the touchscreen or the Fizza app
2. Pizza machine picks up pizza from cold storage
3. Pizza automatically goes into the oven
4. Pizza bakes in three minutes
5. The finished pizza comes steaming hot out of the takeaway door in a pizza box

The whole process takes place automatically inside the pizza machine, so the pizza is prepared quickly and hygienically.

Yes. Fizza pizza machines are designed to meet the highest standards of food safety and hygiene.

The pizzas are prepared in a local kitchen according to a self-control plan, and the pizza machine keeps them cold at a controlled temperature of +3°C before baking.

In addition:

• the temperature and operation of the pizza machine are constantly monitored
• vending machines are filled and checked daily
• pizzas are baked in a hot oven just before serving

Because the pizza is baked only after you order it, you get a hot, fresh and safely prepared pizza.